Catalog

Product questions

Technical support contacts:

Email: 
helptd@iek.ru

8:00–17:30 MSK, except weekends

Outside working hours you can email us at helptd@iek.ru.

Online chat WhatsApp

Postal address of the IEK GROUP office and logistics complex:
Russia, 117148, Moscow, pos. Voskresenskoye, Varshavskoye highway, 28th km, bld. 3

Frequently Asked Questions:

found   X

Or find the answer in the section you need

  • 01.01 Circuit Breakers
    • Automatic circuit breakers of the ВА47-100 series. Is power supply only from the top or from either side?
      Power supply to modular automatic circuit breakers of the ВА47 series is allowed from both top and bottom.
    • Is it possible to additionally install two contacts to the automatic circuit breaker ВА47-29: КС47 and КСВ47?
      To circuit breakers of the ВА47-29 series, it is possible to attach no more than two additional contacts КС and/or КСВ. The contacts are installed on the left side of the circuit breaker one after another in any order.
    • Please advise on the method of connecting an aluminum cable with a cross-section of 50 sq. mm to the modular series of circuit breakers.
      To modular automatic circuit breakers of the ВА47 series, it is allowed to connect copper conductors with a cross-section up to 25 sq. mm (ВА47-29, ВА47-60М) or up to 35 sq. mm (ВА47-100, ВА47-150). To change the cross-section and material of the connected conductor, we recommend using input power terminals of the КВС type. For an aluminum cable with a cross-section of 50 sq. mm, the following is suitable: Input power terminal КВС 6-50mm2 grey IEK, article: YZN12-050-K03
  • 01.02 Differential Protection Devices
    • Please advise, are the differential circuit breakers АВДТ and АД both electronic? The description is not entirely clear, how do they differ, besides size, what are their fundamental differences?

      АД and АВДТ functionally are electronic-type differential protection devices with built-in overcurrent protection – thus, they provide protection against short-circuit, overload, and leakage. АД structurally consists of an automatic circuit breaker of the ВА47-29 series, connected to a differential protection module. АВДТ was developed as a differential circuit breaker and has smaller dimensions.

      Differences between АД and АВДТ:


      • rated breaking capacity

      • tripping characteristic for differential current

      • presence of overcurrent protection in the N pole (АД)

      • presence of a "Return" button upon tripping from differential current (АД)

      • possibility of installing additional contacts: АД – yes, АВДТ – no.
    • What is the difference between differential circuit breakers АД12М and АД12?
      The devices differ in the tripping characteristic for differential current: АД12 – type АС (alternating current), АД12М – type А (alternating and pulsating direct current). АД12М has LED indication of voltage presence on the "Load" terminals and built-in protection against prolonged (more than 0.5 s) mains overvoltages (265 ± 10 V).
    • Is it possible to install an independent release on АД or АВДТ circuit breakers?
      It is not possible to install an independent release on АД or АВДТ circuit breakers. We recommend using modular circuit breakers of the ВА47 series together with residual current devices of the ВД1-63 type and independent releases of the РН type.
  • 01.03 Additional Modular Devices
    • Can independent release РН60 (MVA30D-RN) be used with automatic circuit breaker ВА47-60M 1Р 16А 6кА С IEK (MVA31-1-016-C)?
      For ВА47-60М, additional devices of a new design are produced, therefore only release РН47-60М is suitable.
    • Will the minimum/maximum voltage release РММ47 trip upon complete loss of mains voltage? Or does it need some voltage for tripping?
      Release РММ47 does not operate when the operating voltage applied to it is less than 50 V.
    • Please provide recommendations on how to connect ОПС1 in an electrical panel of a private house.
      Recommendations for using ОПС1 can be found on pp. 82-87 of the technical catalog "Power Distribution Equipment": /upload/pictures/katalogi/oborudovaniya-raspredeleniya-ehnergii.pdf
    • Is remote switching off of the load switch ВН-32 possible using an independent release?
      Installation of an independent release is not provided by the design of the load switch ВН-32.
  • 02.01 Molded Case Circuit Breakers and Additional Devices
    • Do additional devices for ВА88 fit ВА88 circuit breakers of the MASTER series?
      No, they do not fit. For power circuit breakers ВА88 of the MASTER series, additional devices of a different design are produced.
    • Is it possible to connect a wire with a cross-section of 70 sq. mm to circuit breaker ВА88-33 125 А?
      Yes, it is possible. For connection, you must use adapter terminals with article SVA20D-N-3 (thread size for connecting cable lug – М8) and cable lugs corresponding to the wire type.
    • Does the IEK range include mechanical interlock for power circuit breakers?
      Installation of mechanical interlock is possible on circuit breakers ВА88 of the MASTER series.
  • 02.02 Fuses
    • Please advise, is the fuse removal handle РС-1 an electrical protective device and subject to testing as a protective device during operation?
      Yes, РС-1 belongs to dielectric tools and is subject to periodic testing in specialized laboratories.
    • Is it possible to use ППНИ in DC networks?
      No, ППНИ are designed for operation in AC networks with a frequency of 50 Hz.
  • 02.03 Switch-Disconnectors
    • Are fuses included with Disconnector РПБ-2 250А П ИЭК, article RP-2-1-250, or do they need to be purchased separately?
      Fuse links are purchased separately (ППНИ-35 size 1).
    • How to correctly choose the needed modification of ВР32И? What do the numbers and letters in the name mean?
      The structure of the identification designation of ВР32И is indicated in the User Manual, which can be found in the electronic catalog, in the product card of any ВР32И.
    • Need disconnectors: Disconnector РЕ19-37-31140 400А, but with a left-hand handle.
      Our range includes disconnectors РЕ19 only with right-hand handle location.
  • 02.04 Air Circuit Breakers and Additional Devices
    • In what configuration are the ВА07-М circuit breakers supplied?

      The configuration of the circuit breaker is indicated in the User Manual, which can be found in the product card of any ВА07-М on the website.

    • Is it possible to have control/data transmission via Modbus protocols when using automatic circuit breakers ВА07 IEK? Can they be controlled via the internet (using some additional devices)?
      In circuit breakers ВА07 IEK, the use of devices for data transmission to information networks is not provided. There are only additional dry contacts that can be used in control circuits.
  • 03.01 Metering Devices
    • What is the difference between current transformers with designation 0.5 and 0.5S?
      The indicated designation reflects the accuracy class of the current transformer. The product marked 0.5S has a higher accuracy class and is used for energy metering in settlements with energy supply organizations. The product marked 0.5 has a lower accuracy class and is used for energy metering between structural divisions of one enterprise.
    • How to restore passports?

      The company can provide in electronic form a filled first page of the passport indicating the type, serial number and date of initial verification, which is sufficient for presentation to energy supply organizations. And also the passport in full, which you can print yourself.

      To receive instructions on how to submit an official passport request, please send an email to - helptd@iek.ru.

  • 03.02 Electrical Measuring Instruments
    • Does the company's range include separate scales with graduation for various currents for installation in instruments?
      No, the company's range includes only finished products with pre-installed measuring scales.
    • Do electrical measuring instruments IEK have state verification, and what is their inter-verification interval?
      The products have primary verification, and the period between verifications is 2 years.
  • 03.03 Electricity Meters
    • How to restore passports?

      The company can provide in electronic form a filled first page of the passport indicating the type, serial number and date of initial verification, which is sufficient for presentation to energy supply organizations. And also the passport in full, which you can print yourself.

      To receive instructions on how to submit an official passport request, please send an email to - helptd@iek.ru.

  • 03.04 Power Supply Equipment
    • How to choose a voltage stabilizer?

      It is necessary to use the online configurator for selecting voltage stabilizers:

      /support/equipment/ -> Programs and online calculators ->IEK Voltage Stabilizers Configurator

    • What is the warranty claim procedure?

      If the product was purchased by an individual:

      1. Contact the selling organization with a filled warranty card or a document confirming the purchase of the product.

      2. Contact a certified service center with a filled warranty card or a document confirming the purchase of the product. List of certified service centers - /contacts/service_centers/.

      3. It is possible to file a warranty claim with the manufacturer. To do this, you must submit a written appeal and provide the faulty product and purchase documents to the IEK GROUP office. The postal address of the office is indicated on the website: /contacts/russia/.


      If the product was purchased by a legal entity:

      1. Contact the selling organization with a filled warranty card or a document confirming the purchase of the product.

      2. Contact a certified service center with a filled warranty card or a document confirming the purchase of the product. List of certified service centers - /contacts/service_centers/.


  • 04.01 Plastic Enclosures
    • Presence of DIN-rail in the supplied product?
      Presence of DIN-rail in a modular plastic enclosure.
      DIN-rail is included in the product delivery set.
    • Presence and quantity of N/PE busbars included in the delivery set.
      The presence and quantity of N/PE busbars is indicated in the "Scope of Delivery" section of the User Manual (posted in the electronic catalog, in each product card, under the image).
  • 04.02 Modular Metal Enclosures
    • Presence of DIN-rail in the supplied product?
      Presence of DIN-rail in a metal distribution enclosure.
      DIN-rail is included in the product delivery set.
    • Presence and quantity of N/PE busbars included in the delivery set.
      The presence and quantity of N/PE busbars is indicated in the "Scope of Delivery" section of the User Manual (posted in the electronic catalog, in each product card, under the image).
    • Is it possible to purchase separately a plastic cover for ЩРв UNIVERSAL series?
      Plastic cover for ЩРв UNIVERSAL series enclosures is not supplied separately, it is supplied only as part of "зк" modifications.
    • Is it possible to connect cabinets in a line?
      The possibility of connecting cabinets in a line is not provided.
  • 04.03 Metal Housings
    • The series of metal enclosures ЩРн LIGHT has been discontinued, what is the replacement?
    • Is it possible to install cabinets outdoors in the open air?
      The possibility of installing a cabinet in certain climatic conditions is determined by the climatic version according to GOST 15150. The company's range does not include metal cabinets that can be installed outdoors without a canopy.
  • 04.04 Cabinet Accessories and Components
    • Number of lines in КВС terminals?

      Indicated in the product card, in the "Technical Specifications" section – as the item "Number of poles" (see electronic catalog).

    • Is it possible to install a jumper from КВИ terminals to ЗНИ terminals? Are there jumpers for ЗНИ terminals?
      Jumpers from КВИ terminals are not compatible with ЗНИ terminals. Jumpers for ЗНИ terminals were not developed.
    • Is there marking for ЗНИ terminals with cross-section 2.5 mm2?

      Markers for ЗНИ terminals with cross-section 2.5 mm2 were not developed. It is possible to use a marker for КПИ terminals with cross-section 2.5 mm2.

  • 04.04.02 N, PE, PEN, L Busbars, Cross-Modules
    • What quantity and size of holes in busbars?
      The size and quantity of holes in busbars are indicated in the table of the User Manual. The document is located in the product card, on the electronic catalog page, under the image, available for viewing and downloading.
  • 04.04.03 Connecting Busbars
    • What is the difference between PIN and FORK busbars?

      PIN busbar has a pin-type contact shape and is mounted into the apparatus clamp designed for cable mounting.

      FORK busbar has a contact shape in the form of a "fork", installed on top of the contact clamp under the bolt and tightened together with the contact clamp.

  • 04.04.05 Cable Glands and Entries
    • Is the IP rating of PG, PGL, MG or PGM gland preserved in the absence of a conductor?
      It is preserved. The gland hole is closed with a seal and, if necessary, is pierced by the installed conductor.
  • 04.04.06 Insulators
    • How is the SM insulator selected?
      SM insulator is selected based on the network's rated voltage, withstand voltage, and mechanical breaking forces. Mechanical breaking force is calculated as the value of static load on the insulator plus the dynamic impact of electromagnetic forces during a sharp current increase (short-circuit). Average current values are given on the electronic catalog website pages.
  • 04.04.07 RBD Distribution Blocks
    • Cross-sections of connectable conductors?
      Indicated in the table of the User Manual. Available for download from the electronic catalog website page (product card), placed under the image.
    • Can an aluminum conductor be connected to the РБД clamp?
      The contact and conducting part of the product is made of copper with tin plating of 12 µm, which allows connecting both copper and aluminum conductors to the clamps.
  • 04.04.08 Climate Control Equipment
  • 04.04.09 Locks
  • 04.04.10 Miscellaneous Accessories
    • For which busbar thicknesses does your range include ЗШИ busbar clamps?
      The company's range includes ЗШИ busbar clamps for busbars with thicknesses of 5 and 10 mm with the possibility of installation on busbars with a thickness less than the nominal by 1 mm.
  • 05.01 Cable Ducts and Accessories
    • What is the difference between ECOLINE and ELECOR cable ducts? Do ELECOR accessories fit ECOLINE cable ducts?
      ELECOR cable ducts have higher impact strength - 1.5 J, ECOLINE – 0.75 J. ELECOR accessories fit ECOLINE cable ducts.
    • Is it possible to install power and information sockets in ELECOR cable ducts?
      No, installation of electrical wiring accessories in trunking cable ducts is not provided. For these purposes, parapet cable ducts of the PRIMER series are used.
    • Are ELECOR cable ducts cable-carrying systems that do not propagate flame? What document can confirm this?
      The User Manual indicates the following parameters: Flame resistance category according to GOST 28779 – FV(PV)0. Flame propagation resistance according to GOST R 53313 – does not support combustion.
  • 05.02 Plastic Conduits
    • Is it possible to use HDPE corrugated pipes for open wiring?
      No, according to fire safety requirements, HDPE pipes cannot be used for open wiring. HDPE pipes are intended for laying in chases, screeds, ground.
    • Does the IEK range include plastic pipes that can be used outdoors?
      The IEK range does not include plastic pipes for outdoor use. It is possible to use metal hoses in PVC sheath with climatic version У1 or УХЛ1.
    • Can split pipes be used for laying under roads?
      The User Manual indicates the Degree of mechanical resistance of smooth split HDPE pipes: 450 N / 20 cm for pipes d110 mm and 750 N / 20 cm for pipes d160 mm. The possibility of use is determined by the design organization taking into account design loads.
  • 05.03 Flexible Metal Conduit and Metal Tubes
    • By what diameter of metal hose are inlet glands selected?
      Accessories are selected according to the digital designation in the names, for example: for metal hose Р3-ЦПнг-20, inlet gland МВ20 is suitable.
    • We cannot find connecting glands for metal hose Р3-ЦХ-22, are they produced?
      Accessories are not produced for all metal hose sizes. We recommend using metal hose Р3-ЦХ-20 or Р3-ЦХ-25, connecting glands exist for these sizes.
    • What glands and bends can be used for steel non-threaded pipes?
      The IEK range currently does not include accessories for steel pipes. It is possible to use glands and bends for steel non-threaded pipes from other manufacturers.
  • 05.04 Metal Trays and Accessories
    • Do quality certificates or technical passports exist for IEK metal trays and accessories?
      For metal trays and accessories, there are technical passports with QCD marks. If necessary, we recommend requesting documents when placing an order from our partners. Quality certificates for IEK products are not developed.
    • What is the difference between ГЦ (standard) and HDZ versions?
      ГЦ (standard) version: steel, galvanized by the Sendzimir method, coating thickness 10 µm, climatic version УХЛ2, ОМ2. HDZ version: steel, galvanized by hot-dip galvanizing according to GOST 9.307, coating thickness 55 µm, climatic version УХЛ1, ОМ1.
    • We have a project for trays from another manufacturer. How to recalculate for IEK?
      Send a request in free form to the technical support email helptd@iek.ru. In the request, indicate your city, phone number.
  • 05.05 Mounting Boxes
    • Is it possible to use junction boxes type КМ for outdoor installation?

      It is possible to install КМ boxes outdoors under a canopy provided that the operating temperature from –25 to +60 °С is observed.

    • How to determine the number of connections of terminals in ПС boxes?

      By box names:

      • 2Р means – inside one ceramic terminal block for 2 poles
      • 4Р – inside two ceramic terminal blocks for 2 poles
      • 6Р – inside two ceramic terminal blocks for 3 poles.

      Each pole has two screw clamps.

  • 05.06 Equipment and Line Fittings for Aerial Bundled Cable
    • Is it possible to use branch clamps ЗОИ with copper wire?
      It is allowed to use as a branch of subscriber lines flexible copper wires in PVC or XLPE insulation with cross-section up to 35 mm2 (for ЗОИ 16-70/1,5-10, ЗОИ 16-95/2,5-35, ЗОИ 35-150/6-35). Using copper wire as the main line is not allowed, only SIP.
    • How to select IEK fittings for 0.4 kV overhead insulated line?
      A typical diagram of 0.4 kV OHL with specification of units is in the Technical Catalog on the website: /upload/pictures/katalogi/catalog_Mufts-ASIP_sm.pdf
    • We have a project for OHL with SIP fittings from another manufacturer. How to recalculate for IEK?
      Send a request in free form to the technical support email helptd@iek.ru. In the request, indicate your city, phone number.
  • 05.07 Cable Joints
    • What is the difference between termination glands for indoor installation and outdoor ones?
      Glands for outdoor installation are equipped with heat-shrinkable tubes for insulation of cable cores, glands for indoor installation do not have tubes for insulation of cable cores.
    • What is ППД?
      ППД (constant pressure spring) is intended for connecting flexible copper grounding wire (busbar) to the metal armor of a cable of appropriate diameter.
    • Is it possible to use bolt-type sleeves and lugs with copper wire?
      Bolt-type sleeves and lugs are made of a special duralumin alloy. They can be used for terminating and connecting aluminum and copper cable cores and for connection to aluminum or copper busbars.
  • 05.08 Lightning Protection and Grounding
    • Can copper busbar holders be used together with grounding rods made of galvanized steel? Which metals are allowed to be connected to each other?

      No, only galvanized steel busbar holders are compatible with grounding rods made of galvanized steel. A table of metal contact compatibility is in the User Manuals for grounding rods and accessories, which can be found in the product cards on the website.

    • Are there ready-made solutions for installing a grounding system in a private house?

      The IEK range includes Kits for mounting a grounding system.

  • 06.01 Electrical Installation Devices
    • Are mechanisms of ЭУИ "КВАРТА" series supplied separately?
      No, ЭУИ of the "КВАРТА" series are supplied as a set with single-gang frames. If necessary, the single-gang frame can be removed, and the mechanism can be installed in a multi-gang frame (except for sockets with IP44).
    • Is it possible to install switches and sockets of the "ГЕРМЕС PLUS" series outdoors?
      ЭУИ of the "ГЕРМЕС PLUS" series can be installed under a canopy, operating temperature from –25 to +40 °С.
  • 06.02 Household Extension Cords and Power Filters
    • Is there built-in overload protection in household extension cords type У?
      In household extension cords type У, there is no built-in overload protection, some models have switches with a light indicator of mains voltage presence.
    • Do household extension cords have the ability to be attached to a wall or furniture?
      Household extension cords type У do not have the ability to be attached to a wall or furniture.
  • 06.03 Power Extension Cords
    • Is there built-in overload protection in extension cords on reels?
      Extension cords type УК have built-in overload protection.
    • What is the difference between extension cords of the PROFESSIONAL series?
      Extension cords of the PROFESSIONAL series have a metal reel and KG type cable, other УК series have plastic reels and ПВС type cable.
  • 06.04 Connectors, Terminal Blocks, Adapters
    • What diameter cable is suitable for the portable socket of the "ОМЕГА" series?
      To the portable socket "ОМЕГА", it is possible to connect a cable with outer diameter up to 9 mm. The dimensions of plugs and sockets are indicated in the User Manual.
    • Is it possible to operate "ОМЕГА" connectors outdoors?
      Yes, it is possible, operating temperature from –25 to +50 °С.
    • What type and cross-section wire can be connected to "ОМЕГА" sockets and plugs?
      To "ОМЕГА" connectors, flexible copper wire (ПВС, КГ or similar) with cross-section up to 2.5 sq.mm. can be connected.
  • 06.05 Power Connectors
    • What is the difference between ССИ and ССИ MAGNUM?
      There are minor differences in overall and mounting dimensions (see Overall drawings in product cards on the website). ССИ MAGNUM with ratings 63 А and 125 А have degree of protection IP67, similar ССИ – IP54. Contact parts of connectors of corresponding sizes are identical. ССИ MAGNUM are produced in Russia, ССИ are produced in China.
    • Can ССИ be used together with connectors from other manufacturers?
      ССИ and ССИ MAGNUM connectors are produced in accordance with the international standard IEC 60309 and can be used with connectors from other manufacturers that comply with the specified standard.
  • 07.01 Contactors
    • Are reversing contactors КМИ produced?
      Ready-made reversing assemblies КМИ are not in the IEK range. It is possible to purchase contactors and mechanical interlock separately.
    • What is the difference between contactors КМИ and КМИе?
      There are no differences in electrical characteristics and overall dimensions. Contactor КМИ are made of more expensive materials, their wear resistance is higher. Additional devices (ПКИ, ПВИ, ПКБ, РТИ) fit both КМИ and КМИе.
  • 07.02 KTI Contactors
    • What do the contact designations 1з and 1р mean? What contacts does the ПКИ-31 attachment have?
      Designation 1з (closing contact, according to GOST 2.755) corresponds to contact 1NO, designation 1р (opening contact, according to GOST 2.755) corresponds to contact 1NC. In the digital designation of attachments ПКИ and ПКБ, the first digit indicates the number of closing contacts, the second digit indicates the number of opening contacts. Attachment ПКИ-31 has contacts 3з+1р (3NO+1NC).
    • How to correctly select an electronic thermal relay РТИ?
      The compatibility table of РТИ relays and contactors КМИ, КТИ is on p.714 of the Master Catalog: /upload/pictures/katalogi/ru_ru/7_catalog_commutation.pdf . The operating current value of the protected electric motor must fall within the relay's current setting range.
  • 07.03 Starters, Switches
    • Is it possible to install additional contacts on ПРК64?
      Accessories for ПРК64 are not yet produced, additional contacts from ПРК32 do not fit.
    • Can ПРК32 be used for starting and protecting a single-phase electric motor?
      Yes, it can. When connecting, any two poles of the ПРК are used, the operating current value of the electric motor must correspond to the ПРК's current setting.
  • 07.04 Command and Signaling Devices
    • Is it possible to install additional contacts on buttons and switches?
      Yes, it is possible to install up to 6 contact blocks on one button or switch.
    • Will a button with additional contact blocks fit in the КП enclosure?
      No, the depth of the КП enclosure is insufficient for installing a button with additional contact blocks.
    • Are buttons with backlight for 24 V DC supplied?
      No, buttons and switches with backlight are equipped with LED matrices or neon lamps (base ВА9S) with supply voltage 230 V AC. It is possible to order separately a replaceable LED matrix for supply voltages 12, 24, 36 or 48 V AC/DC.
  • 08.01 Terminals, Sleeves, Connectors, and Taps
    • Is it allowed to use tinned copper lugs for aluminum wire?
      No, tinned copper lugs are intended for terminating copper wire. Bolt connection of tinned lugs to aluminum and copper busbars is allowed.
    • How to find out the connection hole diameter for lugs type ТМ?
      Overall and connection dimensions of all power lugs are indicated in the Master Catalog: /upload/pictures/katalogi/ru_ru/8_catalog_montagka.pdf
  • 08.02 Insulation, Fastening, and Marking Products
    • Do nylon cable ties have UV resistance?
      Ties type ХКн black are resistant to ultraviolet radiation.
    • Which plastic ties can be used at low temperatures?
      At temperatures from –40 to +65 °С, it is possible to use frost-resistant ties type Хкм.
  • 08.03 Tools
    • The working part of my hydraulic press ПГР-70 IEK is broken. Is there such a spare part for replacement? Can I replace the broken tool under warranty?
      Spare parts for hydraulic presses are not supplied separately. Repair kits (sealing rings and gaskets) are included in the tool's package. Breakage of the press head is mechanical damage, which is not a warranty case. To prevent breakage of the press head, we recommend using presses with an automatic pressure relief valve.
    • Is verification required for IEK multimeters and current clamps?
      IEK multimeters and current clamps are not included in the State Register of Measuring Instruments (СИ), mandatory verification is not required.
  • 10.02 Municipal and Household Lighting
    • Can a light fixture type ДПО be used as emergency lighting with an emergency power supply unit?
      It can be used with a universal emergency power supply unit to which several light fixtures can be connected. The power of the light fixture must not exceed the power of the emergency power supply unit. For example, up to 40 W light fixture can be connected to БАП40 У.
    • Do light fixtures ДБА 3924 and ДБА 3925 operate not in constant mode, but only when power is off?
      The specified light fixtures are sources of temporary lighting, and switching on is done by moving the switching device to position I-II-Off. 
  • 10.03 LED Panels
    • What thicknesses of light fixtures of the ДВО series are available in the IEK range?
      The IEK range includes ДВО panels with thicknesses of 11, 20, 25 and 40 mm.
    • Which drivers are supplied separately for the ДВО series?
      Drivers are supplied separately for LED ultra-thin panels 36 W ДВО 6565 and ДВО 6566 and for LED ultra-thin panels 40 W ДВО 6574.
  • 10.04 Industrial Lighting
    • Which ДСП light fixture can be used in the food industry?
      Light fixture ДСП 8002 (article: LDSP0-8002-100-50-K01) can be used.
    • What is the diameter of the ring on light fixture ДСП 3007 PRO for suspension?
      Ring diameter 22 mm.
  • 10.05 Street and Architectural Lighting
    • Is a mounting kit supplied together with spotlight СДО 06-100 LED black IP65 6500 K or should it be ordered separately?
      Spotlights СДО-06 have a mounting bracket (overall drawing on the website), mounting elements (dowels, screws, etc.) are ordered separately.
    • Which bracket to choose for ДКУ 1002-150Д, article LDKU0-1002-150-5000-K03?
      Any from our range will fit. Bracket diameter 48 mm, light fixture console diameter more than 60 mm, tightened with bolts.
  • 10.06 Emergency Lighting
  • 10.07 Lighting Control and Components
    • Which motion sensors will work correctly with LED lamps?
      All, except models ДД-030, ДД-031, ДД-035, ДД-045.
    • Which motion sensors can be used outdoors?
      The IEK range does not include motion sensors for outdoors, as their climatic version is У3 (used for indoors).

Product information search

Selection and Purchase
Product Information
  • Product Card

    Карточки товара сформированы на всю продукцию IEK. Сведения размещены в online каталоге продукции: https://www.iek.ru/products/catalog/

    В карточках товара можно найти следующую информацию:

    1. Полное наименование и артикул продукции.
    2. Краткое описание.
    3. Фото.
    4. Технические характеристики.
    5. Сертификаты и отказные письма.
    6. Руководства по эксплуатации и инструкции по монтажу.
    7. Габаритно-установочные чертежи.
    8. Информационные материалы.
    9. Модели для проектирования.
    10. Особенности конструкции и комплектация.
    11. Логистические параметры.
    12. Совместно применяемые изделия.

  • Technical Support Consultation

    Контакты технической поддержки

    IEK:

    +7 (495) 542 22 27

    helptd@iek.ru 

    С 9-00 до 17-30 МСК, кроме выходных.


Product Support
Project Support
  • Analogue Selection
    Для подбора аналогичной продукции из ассортимента IEK Group, направьте заявку на электронную почту технической поддержки:helptd@iek.ru

    В заявке укажите свои контактные данные (город, наименование организации, номер телефона) и приложите список продукции, которую необходимо заменить. 
  • Lighting Calculation
    Для выполнения светотехнического расчёта в программе DiaLux, направьте заявку на электронную почту технической поддержки helptd@iek.ru 
    В заявке укажите свои контактные данные (город, наименование организации, номер телефона) и информацию для расчёта: параметры помещения (план помещения), высоту установки и тип светильников, требуемый уровень освещённости. 
  • Product Selection by Project
    Для подбора продукции по проекту или техническому заданию, направьте заявку на электронную почту технической поддержки: helptd@iek.ru 
    В заявке укажите свои контактные данные (город, наименование организации, номер телефона) и приложите необходимые документы. 
Service Support
  • Service Center Contacts
  • Service Issues
    При возникновении сложностей с сервисным обслуживанием обратитесь в техническую поддержку на электронную почту helptd@iek.ru 
  • Warranty Exchange and Return
    По вопросам обмена или возврата продукции по гарантии Вы можете обратиться в торговую организацию, у которой её приобретали. Рекомендуем обратиться в торговую организацию с письменной претензией с требованием обмена или возврата продукции по гарантии. Если продукция приобреталась физ. лицом, возможно обращение по гарантии к производителю. Для этого обратитесь в техническую поддержку на электронную почту helptd@iek.ru 
Information for Designers and Documentation
Didn’t find the answer?